Privacy Policy

 1. Information We Collect

We collect the following types of information:

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a. Personal Information

When you contact us or book a service, we may collect:

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• Full name

• Email address

• Phone number

• Service address

• Notes you provide about your internet or tech issues

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b. Technical & Device Information (During Network Scans)

During our in-home or business tech visits, we may collect network-related data such as:

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• Device names, types, and IP/MAC addresses

• Router and modem configuration details

• Open ports, firewall status, and DNS settings

• Wi-Fi signal strength and device connection info

• Security protocol usage and potential vulnerabilities

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This data helps us evaluate your current setup and recommend personalized security and performance improvements. We do not use this data for marketing purposes or share it with third parties.

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c. Website Usage Information

When you visit our site, we may also collect:

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• IP address

• Browser type

• Pages viewed

• Time spent on site

• Referral source

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Collected via cookies and analytics tools like Google Analytics.

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2. How We Use Your Information

We use your information to:

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• Schedule and perform tech services

• Diagnose and fix internet/network issues

• Recommend upgrades or provider changes

• Secure and optimize your Wi-Fi setup

• Improve our website and service offerings

• Communicate service updates or offers (if opted in)

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3. Data Sharing

We do not sell or rent your personal or network information.

We only share data with:

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• Trusted service tools and platforms used for diagnostics or scheduling

• Legal authorities when required by law

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4. Cookies and Tracking

We use cookies on our website to enhance user experience and understand traffic. You can disable cookies in your browser settings.

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5. Your Rights

You have the right to:

• Request access or deletion of your personal data

• Opt out of any promotional communication

• Request a copy of technical data collected during your visit

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Contact us at support@netwire.io for any such request.

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6. Data Security

We follow strict data handling and storage practices. Diagnostic scan data is encrypted and only retained if necessary to fulfill your service request or troubleshoot an ongoing issue.

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7. Children’s Privacy

Our services are intended for users 13 years and older. We do not knowingly collect data from minors.

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8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with a revised date.

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9. Contact Us

Questions about this policy? Reach out to us at:
📧 support@netwire.io
🌐 www.netwire.io